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Refund policy
Return Policy
At Syracuse Salt Co, we stand by the quality of our products and want you to be completely satisfied with your purchase. If you are unhappy with any of our products for any reason, we offer a full refund.
How to Request a Refund
- Contact Us: Please reach out to our customer service team at info@syracusesaltco.com within 30 days of receiving your order.
- Provide Order Details: Include your order number, the product(s) you are unsatisfied with, and a brief description of the issue.
- Return Instructions: If necessary, we will provide you with instructions on how to return the product(s).
Refund Process
- Processing Time: Once we receive your request, we will process your refund within 5-7 business days.
- Payment Method: Refunds will be issued to the original payment method used for the purchase.
No Questions Asked
We believe in the quality of our products, and your satisfaction is our priority. If you are not happy with your purchase, you do not need to provide a reason for the refund request.
Contact Information
For any questions or concerns about our refund policy, please contact us at:
- Email: info@syracusesaltco.com
- Phone: 315-79-1239
We appreciate your business and are committed to ensuring you have a positive experience with Syracuse Salt Co.